... is a quick tip ezine for Managers who believe in "Results Derived from Within"
Written by: Vickie Bevenour, a Professional Certified Coach, PCC
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2013: Do You Resepect Others' Time?
husband had cataract surgery this summer at a world renowned local
university eye center. Piece of cake right? Yes, until something goes
wrong. Unfortunately, there were many things that went wrong and
pertinent to this newsletter was how this organization disrespected the
patient and their family's time. How could this happen? Below is a list
of the facts:
- At 7 PM the day before the surgery the
doctor changed her schedule and instead of the originally scheduled
time of noon, the patient needed to be there at 6 AM. The result was
the loss of one entire work day and the negative impact on my
personal brand when I had to cancel at the very last minute, two
meetings that were scheduled for that morning.
- The day after the surgery when we returned
for the post op visit, we were forced to wait 2 hours for a 10
minute visit. When I asked the doctor specifically what made her
disrespect my time so much, she simply left the room.
- The saga continued with four more scenarios
of two hour waits for 10 minute visits.
thinking about this situation from the perspective of my clients
maximizing their performance, here is my burning question to you: Do
you disrespect other people's time?
sure that at first look your answer would be, absolutely not. Below are
a few more scenarios for you to ponder:
- Are you constantly late for meetings?
- Do the meetings that you run always end
- Are you habitually double booked for
- Is it a "normal" part of your day
to re-schedule lesser priority meetings for greater priority
- Do you re-schedule meeting with your team
when your boss needs you?
would request that if you answered yes to one or more of the scenarios
above that you ask yourself the same question as above...Do you
disrespect other people's time?
not convinced? We can now discuss some fairly mundane scenarios
- If your children are home all day and you
ask them to do two things that day, do they do it?
- If you have an important doctor's
appointment does your spouse agree to accompany you and then show up
late or not at all?
- Do you have a friend who agrees to help you
with an important home project then cancels at the last minute
because something better came along?
shows that one of the keys to leading a successful team is trust
and respect. In today's world we are asked to
respect others opinions, beliefs, cultures, and values. Yet the
most precious asset that is universal to each of us is the asset of time.
Who is to determine whose time is more important? The answer is
that all of our time is important and treating both your time and
other's time with respect could be the biggest change that you could
make to increase trust and performance.
is the first step towards change and it is my sincere hope that this
newsletter has made you aware of your habits that have the potential to
hurt your performance and that of your team. Congratulations, when
you start treating everyone's time with respect your will begin to derive
results from within.
*To review any of these past newsletters, please visit the Newsletter section of www.CoachVickie.com
Certified Coach and a member of the International Coach Federation
If you like the tip, let us know but more important, share it with a friend or colleague. As always, YOUR SUCCESS IS MY GREATEST PLEASURE.